PRIVACY AND DATA POLICY

THE NECESSARY SMALL PRINT PROTECTING US ALL

​

This Privacy Notice describes how and when we collect, use, and share information when you attend an appointment at our clinic and retail centre, purchase a product from us physically or online, contact us, or otherwise use our services.  This is to comply with the General Data Protection Regulations (GDPR) 2018.

​

What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. You may also give us your information when registering as a client either online or in person.

​

Why do we collect such information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services; such as clinical treatment.
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform, with patient treatment details on the separate practice pal platform.  Wix.com and Practice Pal provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  
All direct payment gateways offered by Wix.com and paypal/ zettle used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with  site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

​

How do we use cookies and other tracking tools?
To find out more see our cookie button, or discover more on  https://www.allaboutcookies.org/

How can you   withdraw your consent?

If you don’t want us to process your data anymore, please contact us at info@thegaitclinic.uk or send us mail to: The Gait Clinic, 1a-1b, St Thomas St, Newcastle upon Tyne, NE1 4LE.

Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Email<info@thegaitclinic.uk> or send us mail to: The Gait Clinic, 1a-1b, St Thomas St, Newcastle upon Tyne, NE1 4LE
Copyright 2021. The Gait Clinic